How to Choose a Basement Waterproofing Company
Basement waterproofing companies are a dime a dozen, but there are only a few that can provide the quality service you are looking for. Finding competent contractors requires a little time and research effort. If you know what to look for in a company, finding a team to repair your basement can be simple and quick.
Range of Services
Waterproofing the basement can be done in many ways. From using injections to fill cracks to installing drain pumps, there is a unique solution for every problem. When looking for the right company, always check the list of services. The wider the range of solutions, the more competent a company is likely to be at solving problems.
Competent companies normally list their waterproofing solutions on their websites. Be wary of those who don’t. If a business’ website offers a vague description of services, it is best to move on.
Business History and Work Experience
The years a business has been in the industry is an indicator of the quality of its services. Ideally, you should look for companies with 10-15 years of work experience. If companies in your local area do not have a long history, at least individual contractors should.
A company with many years in the business has an advantage over new establishments. Firstly, the contractors are familiar with a range of basement problems. Secondly, they know the local climate and the effects it has on homes. Lastly, they can offer affordable solutions depending on economic cycles.
Testimonials and Reviews
What other people say about a company counts towards its reputation. If you are interested in a specific basement waterproofing service, take time to read through reviews and testimonials. Because companies choose only positive reviews to display on websites, it is advisable to source testimonials from external sites.
A great place to get honest reviews is from a search engine like Google. Simply typing the name of the company and “reviews” can yield helpful results. Other recommended websites include the Better Business Bureau (BBB) and Angie’s List.
Industry Compliance and Recognition
Does the company you want to hire comply with industry standards? Is the company approved by building authorities and possess certification to prove it? A business’ association with industry organizations, realtors and professional inspectors says a lot about their services.
If a company claims to be associated with or certified by an organization, make sure there is evidence of this. Ask a consultant to send you copies of certificates and search for the company in business databases.
Company Premises and Supporting Infrastructure
Steer clear from companies that do not disclose the address of their business premises. If they do provide the location, make it a point to pay their offices a visit. A company’s office can tell you a lot about how they work and if they are professional.
When you visit the premises, take note of the infrastructure. Check if there is basic technology (phones, computers, working staff, etc.), building equipment for waterproofing and marked vehicles. A quick audit of the headquarters gives you a glimpse of the company’s capabilities.
Customer Service and Response
Before hiring contractors, you have ample opportunity to test their customer service and response. If you prefer, you can schedule an interview with the head contractor or engineer to learn about their process, solutions, charges and warranties. The more transparent a company is about how they work, the more likely it is to deliver on promises.
Setting aside time to choose the right basement waterproofing company is an investment in itself. A prompt, professional company with a great track record can make quick repairs and save you money in the long run.